TD Bank in 1270 Massachusetts Avenue

Customer Reviews about TD Bank:

• ★ ★ ★ ★ ★
  Pretty awesome employees at this branch. They go above and beyond to help me.
  By sepehr salimi, June 30, 2017
• ★ ☆ ☆ ☆ ☆
  We ended up switching banks because they were so difficult to deal with
  By Pete Kruskall, April 25, 2017
• ★ ☆ ☆ ☆ ☆
  I visited this TD Bank branch many times. Beside exchange quarters, it pretty much get nothing done correctly. I lived in NY and try to close a CD account that was going to be finished in couple days while I already moved to MA. I need to travel in couple days so I went to this branch and hope they would help me move the money to saving account since I would not be able to do it due to oversea travel. They told me they could not do anything and I just have to come back in 2 days. "How about I call in from oversea?" I asked, they still said no. They told me that I have to show up in person in two days to avoid the auto-CD-circle kick-in. I gave up, went home and emailed my NY branch, they transferred and closed my CD without any problem. I was very disappoint with this branch. I tried apply for a credit card and the customer service, Sandra failed to help me. She could not find the information I have submitted to TD bank online so she applied the credit card again for me while I was there. 2 weeks later, nothing happened. I called the TD 800 number and they said they never receive anything from this branch. I visited twice and I finally gave up. TD 800 and this branch were playing ping pong on my case and wasting my time. I called and trying to speak to branch manager and the person on the phone told me manager is on vacation. I wanted to speak to Sandra and she was in training for weeks. I was not please for their service at all. I wish their service could be as good as their nails and hairs. Look like they pay more attention on how they look instead how they work.
  By Fatha Li, January 11, 2017
• ★ ☆ ☆ ☆ ☆
  Tellers were unable to help me cash savings bonds, a simple task I have been able to accomplish at other banks within 15 minutes. They then directed me to wait and then let a family of Canadians cut me in line for a total wait time of 56 minutes.
  By Sri Murtle, November 02, 2016

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About TD Bank in Cambridge